Training Malaysia-Trainers Asia

LOKE KOK WAH

Senior Consultant

Loke is an energetic trainer with over 15 years in the service industry. His exposure includes the area of customer service, ISO standardization, banking fraud detection and prevention and marketing. As an instructional designer and trainer, Loke specializes in helping individuals realize and develop their soft skills. He has trained over 10,000 people in the area of service, motivation and personal leadership. Loke is a fully certified facilitator for the Steven Covey's phenomenal program, '7 Habits of Highly Effective People'. He is also a complementary therapist and coach certified in Neuro Linguistic Programming (NLP), Hypnotherapy and Time Line Therapy. Apart from this, he design and conduct Change Mastery Programs, Passion for Personal Excellence and Quantum Leap.

Loke had played a critical role in two major corporate re-branding/re-engineering exercise. He was the training consultant for SBB Call Centre Integration Project and served as chief soft skills trainer for the CIMB Re-branding Project. During the CIMB bank re-branding Project, Loke designed, developed and delivered programs for service excellence, tele-sales and motivational workshops during the re-branding project.

Loke is also a cartoonist and he has written two books on personal excellence.

SOME OF THE PROGRAMS CONDUCTED:

Sales & Service

" Sales through Service

" Cross Selling for Success

" Awesome Customer Experience

" Professional Telephone Skills

" Tele-Marketing Certification Program

" Effective Communication Skills

Personal Leadership & Motivation

" 7 Habits of Highly Effective People

(Executives & above)

" Change Mastery Program

" Quantum Leap for Personal Excellence

(Executives & above)

" Passion for Personal Excellence (clericals)

" Creativity & Innovation Workshop

" Problem Solving & Decision Making Workshop

Banking & Finance

" Principles of Lending

" BAFIA & ABM Rules